Beyond the Spare Part: MESSI's Global Journey

MESSI, which reliably delivers high-quality marine engine spare parts manufactured in Europe to all over the world, is one of our companies gaining speed and efficiency in logistics through its presence in Germany. Özlem Ökten Sağ, Co-Founder of MESSI, states, "For us, delivery is not the end of the job, but the beginning. We build an active bridge between the manufacturer and the end-user until the part is operational in the field without any issues. This approach takes our customer relationships beyond a transaction and turns them into a long-term collaboration," emphasizing that MESSI will continue to expand in the international market.

What are the underlying factors for MESSI's success?

Our greatest motivation since the foundation of MESSI has been to deliver the spare parts our customers need on time, reliably, and with the right quality. When my partner and I started, our priority was not only to establish a commercial structure but to be a solution partner that deeply understands the dynamics, risks, and sensitivities of the maritime sector. As MESSI, we offer a wide range of high-quality marine engine spare parts manufactured in Europe. By sourcing these parts from the best OEM spare part manufacturers, we have the necessary expertise and resources to offer high quality and reliability to our customers. Our goal is to provide the highest quality spare parts that meet Original Equipment Manufacturer (OEM) standards, ensuring marine engines run smoothly and efficiently. The point we have reached today has been driven by proving that not only speed, but also trust, quality consistency, and technical excellence can be maintained together with speed. In short, this is the motto for MESSI's success.

Could you tell us about your prominent projects in the Middle East and Türkiye and their contribution to you?

The projects we carry out in Türkiye and the Middle East hold great value in terms of operational learning, beyond just business volume. In the supply we undertake for power plants, we have seen that we are not just a company that supplies materials, but a partner that produces solutions and takes an active role in all stages of the process. We are a distributor and service provider for Europe's leading Original Equipment Manufacturers. Through this structure, we offer our customers high-quality spare parts and expert services with which they can achieve the highest performance. On the other hand, the speed of our logistics network provided an advantage in the collaborations we developed with tanker and dry cargo fleets. The feedback from these projects showed us not only that we are on the right track, but that every delivery is a learning process that takes our system to better levels.

What is your overseas structure like?

Our international structuring, which we started in 2023 and matured as of 2024, has completely transformed the way we do business. Our presence in Germany has brought us much closer to the European market, gaining speed and efficiency in logistics. Our customers operate in the global market and require reliable access to quality marine engine spare parts wherever they are in the world. For this reason, we offer global delivery services as well as sales and service partnerships; thus, our customers can always get the parts they need, on time. Our strategic vision, as a structure born in Türkiye, is to sustainably provide the same trust, quality, and service concept no matter which country we are in. This structure has given us not only new business opportunities but also the chance to learn from different cultures and constantly renew ourselves.

How do you manage your stock?

As MESSI, we have a strong stock management structure. This structure is based on strategic planning, digital inventory tracking, and the ability to anticipate market needs in advance. Thanks to our continuous communication and cooperation with our manufacturers, we can respond to our customers' demands in the shortest possible time. Being the leading stock provider of only high-quality marine engine spare parts manufactured in Europe gives us operational speed and reliability. Strategically locating our warehouses in key regions makes our delivery processes even more efficient. In the maritime industry, time is often more valuable than cost. An extra day a ship waits in port can lead to serious losses. Our fast, planned, and reliable delivery model is the biggest support point for our customers to maintain their operations without interruption.

Can we get information about your product quality control process?

The manufacturers we work with are the world's leading OEM spare part manufacturers. By sourcing these parts from OEM manufacturers, we have the necessary expertise and resources to offer high quality and reliability to our customers. However, this is not enough for us; we also implement a multi-layered quality control system within our own structure. Every spare part entering our stock is re-checked against manufacturer certificates and specifications and recorded. This process is meticulously applied to all our product groups, from marine engine parts to fuel, valve and pump groups, filters, and cylinders. Our goal is to supply the highest quality spare parts that meet Original Equipment Manufacturer standards, ensuring marine engines run smoothly and efficiently. This approach is not just a technical process; it is the core principle that defines MESSI's distinction and reliability in the sector. The motto for MESSI's success is this holistic understanding of quality.

What is your technical support process like, and how is this service reflected in customer satisfaction?

For us, delivery is not the end of the job, but the beginning. We build an active bridge between the manufacturer and the end-user until the part is operational in the field without any issues. This approach takes our customer relationships beyond a transaction and turns them into a long-term collaboration. The most frequent feedback we receive is 'We were not left alone when a problem arose.' For us, the reputation of a brand is measured by its stance during a crisis; this understanding is central to the MESSI culture.

Would you share your future goals?

We will continue to expand our international network in the coming period. We are closely monitoring the markets in Africa and Eastern Europe, in particular, as these regions are rapidly growing in the maritime and energy sectors. The fast, reliable, and technically supported structure we offer contains serious opportunities in these markets. Furthermore, we have investment plans in the fields of digitalization and sustainability. Our aim is not only to meet today's needs but also to maintain our presence as a reliable solution partner in the future maritime and energy world. In addition, as of 2026, we will start direct product shipments from our European warehouses. This step will further shorten our delivery times, allowing us to offer our customers faster, more efficient, and more competitive solutions. Finally, I can say this: For us, every job is not just a delivery but an opportunity to establish a long-term relationship of trust. And this understanding continues to carry the motto of MESSI's success into the future.

Source: 7deniz Magazine